Read below for our Terms and Conditions and Privacy Policy
Last Updated: 5/26/2026
These Terms of Service (the "Terms" or "Agreement") form a binding contract between Loman AI, Inc., a Delaware corporation with offices at 1606 Headway Cir STE 9546, Austin, TX 78754 ("Loman," "Company," "we," "us," or "our"), and the business or individual identified on the order page or subscription checkout (the "Order") that accepts these Terms ("Customer," "you," or "your").
The Order specifies your Subscription Plan, including the per-location Monthly Fee, any Setup Fee, the Initial Term (1, 3, 6, or 12 months), the Term Start Date, the number of Locations, and any add-on services. The Order is incorporated into and made part of these Terms.
ACCEPTANCE. By checking the box marked "I have read and agree to the Terms of Service," clicking "Subscribe," "Sign Up," "Pay," or any similar button, or by accessing or using the Service, you confirm that (a) you have read, understood, and agree to be bound by these Terms; (b) you are at least 18 years old; (c) you have the legal authority to bind the entity you represent; and (d) the information you have provided is accurate. If you do not agree, do not check the box and do not use the Service. Your electronic acceptance has the same legal effect as a handwritten signature under the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN) and applicable state equivalents.
1.1 Description. Loman provides an AI-powered phone agent and related software services for the restaurant industry, including 24/7/365 inbound call answering, order taking, menu and FAQ handling, reservations, payment capture, and integrations with point-of-sale, reservation, and related third-party systems (collectively, the "Service").
1.2 License Grant. Subject to your compliance with these Terms and payment of all fees, Loman grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license during the Term to access and use the Service for your internal business purposes at the Locations identified on your Order. All rights not expressly granted are reserved by Loman.
1.3 Restrictions. You will not, and will not permit any third party to: (a) copy, modify, translate, or create derivative works of the Service; (b) reverse engineer, decompile, or disassemble the Service or attempt to derive its source code; (c) rent, lease, lend, sell, sublicense, or otherwise transfer access to the Service; (d) use the Service to develop a competing product; (e) remove or alter any proprietary notices; (f) use the Service to transmit unlawful, infringing, defamatory, or harmful content; or (g) interfere with the integrity, security, or performance of the Service.
1.4 Updates and Maintenance. The Service may update automatically. We will use commercially reasonable efforts to schedule planned maintenance during low-usage hours and to provide advance notice when feasible. You are responsible for your own equipment, internet connectivity, telephony provider, and any third-party software needed to use the Service.
2.1 Fees. You agree to pay the Setup Fee (if any) and the Monthly Fee per Location set forth on your Order, plus any add-on charges (for example, integrations, additional Locations, or overage charges). All fees are stated and payable in U.S. Dollars and are exclusive of applicable taxes, which are your responsibility (other than Loman's net income taxes).
2.2 What the Monthly Fee Includes. Unless your Order says otherwise, the Monthly Fee covers:
2.3 Billing and Payment.
2.4 Term Commitment. You select an Initial Term of 1, 3, 6, or 12 months on the Order. You are contractually obligated to pay the Monthly Fee for every month of the Initial Term, regardless of usage. If you elect to terminate early for any reason other than Loman's uncured material breach, all remaining Monthly Fees for the Initial Term become immediately due and payable. This is a material condition of the discounted pricing offered with longer Terms.
2.5 Auto-Renewal. Following the Initial Term, your subscription automatically renews on a month-to-month basis at the then-current per-Location Monthly Fee, unless either party cancels in accordance with Section 4 at least 30 days before the end of the then-current term. You may turn off auto-renewal at any time from your account dashboard or by emailing hey@loman.ai.
2.6 Failed Payments and Late Charges. If a charge fails (for example, due to an expired or invalid payment method), we may temporarily suspend the Service until payment is received. Continued non-payment may result in termination, and all unpaid amounts remain due. Past-due amounts accrue interest at the lesser of 1.5% per month or the maximum rate allowed by law. You are responsible for reasonable collection costs, including attorneys' fees.
2.7 Fair Use. "Unlimited" minute plans are subject to fair use. Loman may, after written notice and an opportunity to remedy, throttle, suspend, or rebill accounts that exhibit usage patterns that are abusive, fraudulent, materially inconsistent with typical restaurant operations of similar size, or that impose disproportionate cost on Loman's underlying telephony or AI infrastructure.
2.8 Billing Errors. You must dispute any billing error in writing within 120 days of the charge. After 120 days, the charge is deemed accurate and you release Loman from any related claim.
2.9 No Refunds. Except as expressly required by law, all fees are non-refundable, including for partial months and unused Service.
3.1 Uptime. Loman targets 99% monthly uptime for the core Service. This commitment excludes: (a) scheduled maintenance; (b) downtime caused by third-party services, software, telephony carriers, or internet service providers; (c) force majeure events; (d) outages caused by your acts or omissions, your equipment, or your third-party systems; and (e) issues caused by misuse of the Service.
3.2 Support. We provide support via email, phone, and text during normal business hours. Customer-requested changes or updates are typically addressed within 24 hours during business days.
4.1 Term. This Agreement begins on the Term Start Date specified on your Order and continues for the Initial Term, then renews per Section 2.5.
4.2 Cancellation by Customer. You may cancel at any time by providing 30 days' written notice to hey@loman.ai or via your account dashboard. Cancellation takes effect at the end of the then-current billing cycle (or at the end of the Initial Term, if later). If you cancel before the end of the Initial Term, the early termination consequences in Section 2.4 apply.
4.3 Suspension or Termination by Loman. Loman may suspend or terminate your access if you: (a) breach this Agreement and fail to cure within 10 days of notice (or immediately, for breaches that cannot reasonably be cured); (b) use the Service in a manner that harms Loman, its customers, or the integrity of the Service; (c) materially exceed the Fair Use thresholds in Section 2.7; (d) become insolvent, file for bankruptcy, or undergo similar proceedings; (e) use the Service unlawfully or fraudulently; or (f) fail to make payment when due.
4.4 Effect of Termination. Upon termination, your right to use the Service ends immediately. Sections that by their nature should survive (including Sections 2, 5, 6, 7, 8, 9, 10, and 11) survive termination. All unpaid amounts owed for the remainder of the Initial Term, if any, become immediately due.
5.1 Customer Data. "Customer Data" means data and content you provide to the Service or that the Service collects on your behalf (including call recordings, transcripts, orders, customer phone numbers, and menu data). As between the parties, you retain all rights in Customer Data. You grant Loman a non-exclusive, worldwide, royalty-free license to host, copy, transmit, process, and display Customer Data solely to provide and improve the Service and as otherwise permitted by these Terms.
5.2 Aggregated and Anonymized Data. Loman may use de-identified, anonymized, and aggregated data derived from your use of the Service for any lawful purpose, including improving the Service, training and refining AI models, benchmarking, and analytics, provided that such data does not identify you, your end customers, or any individual.
5.3 Confidentiality. Each party agrees to use the other's non-public business, technical, financial, and product information ("Confidential Information") only to perform under this Agreement and to protect it with at least the same degree of care it uses to protect its own confidential information (and no less than reasonable care). Exceptions: information that is or becomes public other than through breach; was rightfully known before disclosure; is independently developed; or is lawfully obtained from a third party.
5.4 Feedback. If you provide suggestions, ideas, or feedback about the Service, you grant Loman a perpetual, irrevocable, royalty-free, worldwide license to use them without restriction or compensation.
5.5 Accounts. You are responsible for safeguarding account credentials, all activity under your account, and notifying us promptly of any unauthorized use.
6.1 Privacy. Personal information is handled in accordance with our Privacy Policy, which is incorporated by reference.
6.2 Service Provider Status. Loman processes personal information in Customer Data as a "service provider," "processor," or equivalent under applicable privacy laws (including CCPA/CPRA, GDPR where applicable, and similar U.S. state laws). Loman does not sell or share personal information in Customer Data for cross-context behavioral advertising.
6.3 Data Subject Requests. Loman will reasonably assist Customer in responding to verifiable consumer requests under applicable privacy laws. Requests Loman receives directly from end users will be redirected to Customer where appropriate.
6.4 Communications and Consent. You authorize Loman to contact you at the phone numbers and email addresses you provide, including for transactional, billing, support, and service-related communications, by phone call, SMS, email, or other means, even if those numbers appear on a Do Not Call registry. Standard message and data rates may apply. You may opt out of marketing communications by following the instructions in those messages; you cannot opt out of transactional or account-related communications while you remain a customer.
You will: (a) use the Service in compliance with all applicable laws, including the Telephone Consumer Protection Act (TCPA), state two-party consent recording laws, payment card data security standards (PCI-DSS), and consumer protection laws; (b) obtain all consents legally required to record calls and process customer information through the Service in your jurisdictions; (c) provide accurate menu, pricing, hours, and operational information; and (d) not use the Service to facilitate illegal, deceptive, or harmful activity.
You are solely responsible for the legality of recording and processing calls handled by the Service in the states or countries where your Locations operate.
8.1 Mutual. Each party represents that it has the authority to enter into this Agreement.
8.2 Disclaimer. EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." LOMAN DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. AI OUTPUTS MAY CONTAIN ERRORS; YOU ARE RESPONSIBLE FOR REVIEWING AND VERIFYING ORDERS, RESERVATIONS, AND OTHER MATERIAL ACTIONS TAKEN BY THE SERVICE.
9.1 Cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOMAN'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT WILL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO LOMAN IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
9.2 Excluded Damages. IN NO EVENT WILL LOMAN BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITIES, LOSS OF DATA, LOSS OF GOODWILL, OR COSTS OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF THE THEORY OF LIABILITY.
9.3 Basis of the Bargain. The parties agree these limitations are an essential element of the bargain and that the fees would be materially higher without them.
You will defend, indemnify, and hold harmless Loman, its affiliates, and their respective officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service in violation of these Terms or applicable law; (b) your Customer Data or content; (c) your violation of any third-party rights, including TCPA, recording consent laws, or intellectual property rights; or (d) any dispute between you and an end customer.
11.1 Governing Law. This Agreement is governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. The U.N. Convention on Contracts for the International Sale of Goods does not apply.
11.2 Binding Arbitration. Any dispute, claim, or controversy arising out of or relating to this Agreement or the Service will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted in Wilmington, Delaware, or by videoconference. The arbitrator's decision will be final and may be entered as a judgment in any court of competent jurisdiction. Either party may seek injunctive or equitable relief in court to protect intellectual property or confidential information.
11.3 Class Action Waiver. EACH PARTY AGREES THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS AND WAIVES ANY RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.
11.4 Time to Bring Claims. Any claim must be brought within one (1) year after the claim arose, or it is permanently barred.
Loman may update these Terms from time to time. Material changes will be communicated by email to your account contact and posted on loman.ai with an updated "Last Updated" date at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance. If you do not agree to a material change, your sole remedy is to cancel under Section 4.2 before the change takes effect; the change will not be enforced against you for the remainder of your then-current Initial Term.
13.1 Force Majeure. Neither party is liable for delays or failures caused by events beyond reasonable control, including natural disasters, war, terrorism, civil unrest, labor disruptions, internet or telecommunications failures, third-party service outages, or government actions.
13.2 Assignment. You may not assign this Agreement without Loman's prior written consent. Loman may assign this Agreement freely, including in connection with a merger, acquisition, or sale of assets.
13.3 No Waiver. Failure to enforce a provision does not waive the right to enforce it later.
13.4 Severability. If any provision is held unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
13.5 Independent Contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
13.6 Notices. Notices to Loman must be sent to hey@loman.ai with a copy to 1606 Headway Cir STE 9546, Austin, TX 78754. Notices to Customer will be sent to the email on file.
13.7 Entire Agreement. These Terms, together with your Order and the Privacy Policy, constitute the entire agreement between the parties and supersede all prior agreements, proposals, and communications regarding the Service. Any conflicting terms on a purchase order or other Customer document are rejected and have no force.
Questions? Contact us at hey@loman.ai.
© 2026 Loman AI, Inc.
Effective Date: 4/28/2025
Loman.ai ("we," "us," or "our") respects the privacy of our users ("user" or "you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.loman.ai, including any related media forms, channels, mobile websites, or applications (collectively, the "Site").
Please read this policy carefully. If you do not agree with the terms, please do not access the Site.
We may update this Privacy Policy at any time. Changes will be reflected in the “Effective Date” above and will take effect immediately once posted on the Site. You waive the right to receive specific notice of each change.
You are encouraged to review this Privacy Policy periodically. Continued use of the Site after updates means you accept the revised terms.
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.
Automatically collected data
User-provided data
We use collected information to:
We may share information in the following circumstances:
We implement administrative, technical, and physical measures to protect your information. However, no security system is impenetrable, and we cannot guarantee 100% protection against interception or misuse.
We do not knowingly collect information from children under 13. If such data is inadvertently collected, we will delete it immediately. If you believe a child has provided personal data, contact us at support@loman.ai.
We retain personal data only as long as needed to:
When data is no longer required, it is securely deleted or anonymized. Retention periods vary depending on regulatory requirements.
We do not sell, rent, or share customer personal data with third-party platforms, marketing firms, or unrelated entities. Safeguarding customer trust and privacy is central to our business.
You may review, update, or delete your information by:
Upon request to terminate your account, we will deactivate or delete your data from active systems, though some records may be retained for fraud prevention, compliance, or legal obligations.
If you have questions or comments about this Privacy Policy, please contact us at:
Email: hey@loman.ai
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