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Frequently asked questions
Is Voice AI cheaper and better than human or answering service?
Yes. Loman answers 100% of calls, never calls in sick, and follows your menu and policies perfectly. Most operators cut phone time for staff, reduce errors, and capture orders they used to miss. You pay a predictable software fee instead of hourly wages or per-minute call center costs.
What can Loman handle on a call?
Pickup and delivery orders, reservations, menu and allergen questions, hours and directions, wait times, order status, catering inquiries, and smart routing to your team. It recognizes repeat callers, supports multiple languages, and syncs clean tickets to your systems.
How fast is setup and what do we need?
Loman can get you up and running in less than 24 hours. Connect your systems, import the menu, choose a greeting, set hours and rules, then test. Most restaurants go live in under a day. Our team can do white-glove setup if you want it done for you.
Does it work for multi-location and franchise groups?
Yes. Manage a shared menu with per-store overrides, local numbers, store-specific hours and holidays, and region-based routing. Analytics roll up by location so you see call volume, conversion, and average ticket per store.
What happens with edge cases or unhappy callers?
Loman detects intent and either solves it or hands off cleanly. It can transfer to a live line, capture a voicemail with transcript, or send a message to your team with caller info and context so guests get fast, human follow-up.
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