Restaurant phone answering

Multilingual phone answering for restaurants

Loman answers restaurant calls in the caller’s language, takes the full order with modifiers, and sends the ticket to the POS in English. It supports 55 languages, detects the caller’s language automatically, and completes secure payment on the call. Built exclusively for restaurants, Loman handles pickup and delivery calls around the clock.

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Customer result

Spanish phone orders at Taqueria El Arquito

About 85%of Taqueria El Arquito’s callers speak Spanish.
Tripledphone orders after switching to Loman.

In Loman’s case study, owner Nancy reports that unanswered calls and long holds had cost the restaurant 10% to 15% of phone orders. She says the phone channel accounts for 45% of sales, about 85% of callers speak Spanish, and phone orders tripled after switching to Loman.

Watch Nancy describe Taqueria El Arquito’s experience with Loman. Results are reported by the customer. Watch on YouTube.
“It tripled the phone orders, and it's fantastico.”

Nancy, owner and managing director, Taqueria El Arquito

Read the Taqueria El Arquito case study

How a Spanish call works

The caller orders in Spanish. Your team receives the ticket in English.

  1. Greets the caller in Spanish

    Loman answers the restaurant call in Spanish.

  2. Takes the order with Spanish modifiers

    The caller places a pickup or delivery order and gives their modifiers in Spanish.

  3. Confirms the order back in Spanish

    Loman reads the order back in Spanish so the caller can confirm it.

  4. Captures payment on the call

    Loman collects secure payment during the Spanish-language call.

  5. Sends the ticket to POS and KDS in English

    The Spanish-language order reaches the POS and KDS in English without staff intervention.

Languages supported

Loman supports 55 languages for restaurant order taking, reservations, and payment. It detects the caller’s language automatically.

55 supported languages and restaurant call capabilities
LanguageOrder takingReservationsPayment
AfrikaansYesYesYes
ArabicYesYesYes
ArmenianYesYesYes
AzerbaijaniYesYesYes
BosnianYesYesYes
BulgarianYesYesYes
CantoneseYesYesYes
CatalanYesYesYes
ChineseYesYesYes
CroatianYesYesYes
CzechYesYesYes
DanishYesYesYes
DutchYesYesYes
EnglishYesYesYes
FilipinoYesYesYes
FinnishYesYesYes
FrenchYesYesYes
GalicianYesYesYes
GermanYesYesYes
GreekYesYesYes
HebrewYesYesYes
HindiYesYesYes
HungarianYesYesYes
IcelandicYesYesYes
IndonesianYesYesYes
ItalianYesYesYes
JapaneseYesYesYes
KannadaYesYesYes
KazakhYesYesYes
KoreanYesYesYes
LatvianYesYesYes
LithuanianYesYesYes
MacedonianYesYesYes
MalayYesYesYes
MarathiYesYesYes
NepaliYesYesYes
NorwegianYesYesYes
PersianYesYesYes
PolishYesYesYes
PortugueseYesYesYes
RomanianYesYesYes
RussianYesYesYes
SerbianYesYesYes
SlovakYesYesYes
SlovenianYesYesYes
SpanishYesYesYes
SwahiliYesYesYes
SwedishYesYesYes
TamilYesYesYes
ThaiYesYesYes
TurkishYesYesYes
UkrainianYesYesYes
UrduYesYesYes
VietnameseYesYesYes
WelshYesYesYes

Compare restaurant phone answering options

Use the full call flow to compare options: who answers, what gets completed, and how the order reaches your team.

General comparison of three approaches. Staffing and provider capabilities vary.
CapabilityLomanBilingual staff or voicemailReservation-only voice AI
Calls answered at onceHandles many simultaneous callsDepends on available staff and phone lines; voicemail records messagesVaries by provider
Hours covered24/7Staffed hours; voicemail can record messages when staff are unavailableVaries by provider
Order and payment completed on the callYesPossible with staff; voicemail leaves a message for follow-upOutside the reservation-only scope
Non-English callersSupports 55 languages and detects the caller’s language automaticallyDepends on staff language coverage; voicemail leaves a messageLanguage support varies by provider
Ticket goes to POSYes, with the Spanish-language order sent in EnglishDepends on the staff workflow; voicemail requires follow-upConfirm order-ticket support with the provider

Connect Spanish phone orders to your POS

Loman integrates with 25+ POS and reservation systems and syncs to POS and KDS. Spanish-language order tickets arrive in English without staff intervention.

Explore POS and reservation integrations

Multilingual phone answering FAQ

Which languages are supported?

Loman supports order taking, reservations, and secure payment on the call in 55 languages: Afrikaans, Arabic, Armenian, Azerbaijani, Bosnian, Bulgarian, Cantonese, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Filipino, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Kazakh, Korean, Latvian, Lithuanian, Macedonian, Malay, Marathi, Nepali, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tamil, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Welsh.

Does Loman detect the caller’s language automatically?

Yes. Loman detects the caller’s language automatically and answers in a supported language.

Do I need bilingual staff to handle Spanish phone orders?

No. Loman takes the Spanish-language order, understands modifiers, confirms it in Spanish, and sends the ticket to the POS in English without staff intervention. Difficult calls can be transferred to a live line, saved as a voicemail with a transcript, or sent to staff with caller details.

Does Loman work with my POS?

Loman integrates with 25+ POS and reservation systems and syncs to POS and KDS. Ask the team to confirm support for your specific system and setup.

Can Loman take payment in Spanish?

Yes. Loman collects secure payment during a Spanish-language call. The payment flow is also supported in the other languages listed on this page.

What happens with a complex call?

For difficult calls, Loman can transfer the caller to a live line, record a voicemail with a transcript, or message staff with caller details.

How is Loman different from reservation-only voice AI?

Loman handles pickup and delivery orders with modifiers and completes the order and payment on the call. It also books reservations and answers menu, allergen, hours, and directions questions. Reservation-only voice AI focuses on reservation calls; confirm any additional capabilities with the provider.

See a Spanish restaurant call with Loman

Ask the team to walk through your menu, Spanish modifiers, the order confirmation, and the English ticket in your POS.

Book a demo

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