Loman.ai is looking for a Technical Customer Success Specialist who thrives at the intersection of complex problem-solving and proactive relationship management.
In this role, you aren’t just following a script; you are a strategic partner to restaurant operators. You will be responsible for the long-term health of our partners, serving as the high-level escalation point for complex technical resolutions and ensuring our AI voice agents are delivering maximum ROI.
This is a high-impact position that balances data-driven outreach with deep technical expertise and a high level of autonomy. You will operate independently to monitor success metrics and proactively address potential friction, while also deep-diving into complex technical challenges that require a sophisticated understanding of restaurant technology ecosystems.
Yes. Loman answers 100% of calls, never calls in sick, and follows your menu and policies perfectly. Most operators cut phone time for staff, reduce errors, and capture orders they used to miss. You pay a predictable software fee instead of hourly wages or per-minute call center costs.
Pickup and delivery orders, payments for orders, reservations, menu and allergen questions, hours and directions, wait times, order status, catering inquiries, and smart routing to your team. It recognizes repeat callers, supports multiple languages, and syncs clean tickets to your systems.
Yes, Loman can securely take payments over the phone for both pickup and delivery orders. Our AI phone agent integrates directly with your restaurant’s POS system, allowing customers to place an order and pay instantly using their credit or debit card without needing staff intervention. This eliminates missed revenue from callers who want to prepay, speeds up order processing, and reduces front-of-house stress. Whether it’s a pizza pickup, catering order, or a busy Friday night delivery rush, Loman ensures every call is answered, payment is captured safely, and the order syncs directly to your system.
Loman can get you up and running in less than 24 hours. Connect your systems, import the menu, choose a greeting, set hours and rules, then test. Most restaurants go live in under a day. Our team can do white-glove setup if you want it done for you.
Yes. Manage a shared menu with per-store overrides, local numbers, store-specific hours and holidays, and region-based routing. Analytics roll up by location so you see call volume, conversion, and average ticket per store.
Loman detects intent and either solves it or hands off cleanly. It can transfer to a live line, capture a voicemail with transcript, or send a message to your team with caller info and context so guests get fast, human follow-up.
Enter your information in the form to receive a call from Loman and place an order like a customer would!
