January 4, 2026
When restaurants compare Loman vs VOICEplug, the real question isn’t about features on a checklist; it’s about which phone system actually works under pressure during a busy service. Every missed call is a lost order, every hold time frustrates guests, and every manual step pulls staff away from the floor. Many operators turn to AI because the phone has become a constant interruption instead of a revenue channel. Phone ordering systems promise relief, but not all of them solve the full problem. Some focus narrowly on order capture, others depend on repeat customer data, and many still leave gaps that require staff involvement. The difference shows up in how calls are answered, how payments are handled, and whether tickets land cleanly where the kitchen expects them. Below, we break down how Loman and VOICEplug AI compare across real restaurant workflows, from first-time callers to peak-hour volume, so you can see which option fits how your restaurant actually operates day to day.
TLDR:
VOICEplug AI automates voice ordering across phone lines, drive-thru lanes, kiosks, and dedicated pizza ordering interfaces. The service targets QSR chains and pizza restaurants handling high-volume, repeatable orders.
The system captures orders by recognizing menu items, confirming selections with customers, and routing completed orders into fulfillment workflows. VOICEplug focuses on reducing staffing needs at order-entry points during peak hours.
Loman is a 24/7 AI phone agent built for restaurants. We answer every call, take pickup and delivery orders, process credit card payments over the phone, book reservations, and answer questions about menus, hours, allergens, and policies.
Every order and reservation syncs directly into your existing POS and reservation systems. We integrate natively with Toast, Square, Clover, SpotOn, Aloha, Olo, and OpenTable so tickets flow into your kitchen and reservations appear in your system without manual entry.
We handle unlimited simultaneous calls, which eliminates busy signals and hold times. When a caller has an edge case or needs a human, we route them appropriately or capture a voicemail with full context for follow-up.
Loman serves independent restaurants, multi-unit groups, and national chains across the U.S. Most restaurants go live in under 24 hours after connecting their systems and importing their menu.
Both systems take orders over the phone, but the implementation differs. VOICEplug captures menu items, modifications, and customer preferences through voice conversations and routes completed orders into fulfillment workflows. The system works across phone lines and other channels like drive-thru and kiosks.
Loman takes complete menu orders for pickup and delivery and answers questions about allergens, ingredients, hours, and policies in the same conversation. The AI recognizes repeat callers by phone number and can converse in multiple languages to serve diverse communities.
Orders flow directly into Toast, Square, Clover, or your existing POS without manual entry. Most restaurants import their menu, set greeting preferences, and go live in under 24 hours.
VOICEplug is commonly configured to process payments using stored customer information from previous orders, which works best for repeat customers but creates friction for first-time callers or customers without stored cards.
The system integrates with 50+ restaurant tech platforms. While the integration catalog is broad, the wide footprint adds implementation complexity and can extend setup timelines.
Loman takes secure credit card payments directly through your POS during the phone call. Customers pay instantly without needing a stored payment method or account, changing how restaurants handle phone orders. First-time callers complete their orders and pay in a single conversation.
Loman's integrations with Toast, Square, Clover, SpotOn, Aloha, Olo, and Stream are native. Orders and payments sync automatically into your existing workflows. Clean tickets appear in your kitchen without manual entry, reducing errors and keeping your staff focused on guests.
VOICEplug added reservation handling capabilities through a strategic OpenTable integration that covers 20 countries. The system handles multiple calls simultaneously and can confirm reservations, manage cancellations, process waitlist requests, and coordinate private dining bookings.
Loman handles every type of restaurant phone call in one system. Beyond orders and reservations, we answer questions about menus, allergens, hours, directions, wait times, order status, and catering. Reservations sync directly to OpenTable, and orders flow into your POS without manual routing.
The AI detects what each caller needs and either completes the request or routes it appropriately. If someone asks for something outside our scope, we transfer to your live line, capture a voicemail with a full transcript, or send your team a message with complete caller context for follow-up.
VOICEplug delivers personalized upsell recommendations based on stored customer profiles and order history. The system remembers previous orders and suggests relevant add-ons during subsequent calls. This works well for restaurants with extensive customer databases and strong repeat business.
First-time callers receive generic prompts until the system builds a profile. Restaurants need existing customer data systems and enough repeat traffic to train the AI on individual preferences.
Loman's upselling engine works during every call without requiring stored customer data. The system suggests add-ons and popular combinations based on what each caller orders in real time. Someone ordering a pizza receives prompts for breadsticks or drinks. Entrée orders trigger appetizer or dessert suggestions.
Restaurants using Loman report up to 22% higher revenue from recaptured calls and smart upsells. The system starts suggesting relevant items immediately after going live, which makes it valuable for restaurants serving many first-time callers or those without sophisticated CRM systems tracking individual customer behavior.
VOICEplug AI connects with 50+ restaurant tech systems, but this breadth creates setup complexity. Implementation can require longer timelines and more technical configuration depending on the number of integrations involved.
Loman works better for most restaurants because we combine order taking, real-time payment processing, reservations, and call handling in one system that deploys in under 24 hours. Our POS integrations with Toast, Square, and Clover send orders directly into existing workflows without complex configuration.
We handle unlimited simultaneous calls so no guest hits a busy signal, and our system answers 100% of calls without IT support. Restaurants save up to 17% on labor costs by eliminating phone interruptions and reducing front-of-house staffing. The combination of zero missed calls and intelligent upselling delivers up to 22% higher revenue from recaptured orders and larger ticket sizes.
This translates to fewer distractions, faster service, happier guests, and a phone experience that consistently converts calls into completed, paid orders.
Choose Loman if you need a complete phone solution that handles orders, payments, reservations, and customer questions in one system with fast deployment. VOICEplug works better for large QSR chains with extensive customer databases who need voice ordering across multiple channels like drive-thru and kiosks.
Loman takes credit card payments directly through your POS during the phone call, so first-time callers can order and pay in one conversation. VOICEplug relies on stored customer payment profiles, which creates friction for new callers who don't have cards on file.
Loman works best for independent restaurants, multi-unit groups, and chains that serve many first-time callers and need to go live quickly without technical expertise. VOICEplug targets high-volume QSR chains and pizza restaurants with strong repeat business and existing customer databases.
Most restaurants go live with Loman in under 24 hours after connecting their POS and importing their menu. VOICEplug's 50+ integrations often require weeks of testing and technical configuration to set up properly.
When comparing Loman vs VOICEplug, the real difference shows up after the phones start ringing. Voice ordering sounds impressive in theory, but restaurants live in the details: how fast calls are answered, whether payments are completed, and if tickets arrive exactly where staff expect them. Loman was built around those realities. It answers every call, takes full orders, collects payment during the conversation, books reservations, and handles everyday guest questions without adding steps for your team. Most restaurants are live within a day, not stuck waiting through long setup cycles or technical back-and-forth. With unlimited simultaneous calls, no busy signals, and built-in upsell logic from day one, Loman turns the phone from a distraction into a consistent source of revenue. For operators who want a system that works immediately during real service hours, Loman’s AI phone ordering solution delivers practical results without forcing restaurants to change how they already run their business.
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