July 14, 2024
Loman's Voice AI and Toast POS team up to boost restaurant customer service:
• Voice AI takes orders, answers questions, and suggests menu items • Toast POS handles payments, tracks inventory, and manages tables • Together, they speed up service and reduce errors
Key benefits:
BenefitDescriptionFaster ordersAI takes multiple orders at onceFewer mistakesAI understands speech accuratelyShorter waitsOrders go straight to kitchenPersonalized serviceSystem remembers customer preferencesCost savingsLess waste, more efficient operations
How it works:
Implementing this system can lead to happier customers, smoother operations, and increased profits for restaurants.
Restaurants often face problems with customer service that can make diners unhappy. Let's look at some common issues quick-service restaurants deal with.
Customers don't like waiting long to order food by phone. A report shows:
Wait TimeCustomer Reaction2 minutes20% annoyed5 minutes70% annoyed
This shows why restaurants need good systems for taking and processing orders quickly.
Getting orders wrong is another big problem. It can:
A study found that 47% of people think delivery and takeout orders make in-person ordering take longer. This shows why accurate order-taking is important.
When restaurants get busy, staff can have a hard time. This can lead to:
Restaurants need good plans to handle busy times well.
Sometimes, restaurants don't give the same quality of service to all customers. This can happen because of:
Giving all customers a good experience is key to keeping them coming back.
Voice AI technology is changing how restaurants work. Let's look at what it is and how it helps restaurants.
Conversational AI, like chatbots or voicebots, uses Natural Language Processing (NLP) to understand and respond to human speech. NLP is a type of AI that helps computers understand human language. In restaurants, this technology can:
NLP works by looking at lots of data to find patterns in words and sentences. This helps the AI understand what people mean when they speak.
Restaurants can use voice AI in many ways:
Where Voice AI is UsedWhat It DoesPhone orderingTakes orders quickly and correctlyDrive-thruSpeeds up serviceKiosksHelps customers order without staff
Voice AI can also:
It can even look at what customers say to help restaurants:
Loman's Voice AI helps restaurants handle phone orders, bookings, and customer questions better. Here are its key features:
Loman's Voice AI uses Natural Language Processing (NLP) to understand what customers say. It can:
This means customers get correct and personal service.
Loman's Voice AI can speak many languages. This helps restaurants serve customers who speak different languages.
Loman's Voice AI fits in with other restaurant tools like:
SystemHow it works with Loman's AIPOSHandles orders smoothlyInventoryKeeps track of stockCustomer recordsRemembers customer info
This teamwork helps reduce mistakes and makes talking to customers feel more natural.
Loman's Voice AI learns as it works. The more it talks to customers, the better it gets at:
This means it keeps getting more accurate and faster at helping customers.
Toast POS is a system made for restaurants to help them work better. It has many tools that make running a restaurant easier.
Toast POS has several key features:
FeatureWhat it doesMenu managementMake and change menus easilyTable trackingKeep track of tables and ordersOrder processingTake orders and handle paymentsInventory managementWatch stock levels and order suppliesCustomer managementKeep customer info and run loyalty programs
Toast POS makes restaurants work better in these ways:
Here's a table showing how Toast POS helps different parts of a restaurant:
AreaHow Toast POS HelpsKitchenSends orders quickly, tracks food useFront of houseManages tables, takes orders fastManagementGives reports on sales and staff workCustomersMakes ordering and paying easier
Putting Loman's Voice AI together with Toast POS helps restaurants work better. This team-up fixes many customer service problems and makes ordering food easier.
When customers order using Loman's Voice AI, Toast POS handles the order right away. This means:
When the menu changes in Toast POS, Loman's Voice AI knows right away. This keeps everything up-to-date:
What's UpdatedHow It HelpsNew food itemsCustomers can order the latest dishesPrice changesCustomers know the correct pricesOut-of-stock itemsCustomers don't try to order unavailable food
This stops mix-ups and keeps customers happy.
Loman's Voice AI and Toast POS share what they know about customers. This helps restaurants:
By working together, these systems give restaurants useful information:
SystemWhat It Tells RestaurantsToast POSHow much they sell, what's in stock, what customers buyLoman's Voice AIWhat customers ask for, how they talk
With this information, restaurants can:
Putting Loman's Voice AI together with Toast POS helps restaurants work better and make customers happier.
Voice AI helps restaurants get orders right more often. This means:
When Voice AI and Toast POS work together, customers wait less time. This happens because:
Customers like using Voice AI to order food. It makes ordering easier and more fun. This leads to:
Voice AI and Toast POS help restaurants work better. Here's how:
AreaHow It HelpsStaffCan focus on making food and helping customersOrdersGo through faster and with fewer mistakesOverallRestaurant can serve more people
Using Voice AI with Toast POS can help restaurants save money and make more. Here's why:
BenefitHow It HappensLower costsLess money spent on fixing order mistakesMore salesCan serve more customers in less timeHigher profitsSave money and make more sales at the same time
Here's a simple guide to help restaurants set up Loman's Voice AI with Toast POS:
Before starting:
Make sure everything can work together without problems.
Make a clear plan:
Think about:
Get your team ready:
Make sure everyone knows how to:
Try out the new system:
What to TestWhy It's ImportantPhone ordersTo ensure customers can order easilyMenu updatesTo keep food items and prices correctOrder processingTo make sure orders go through quickly
Use what you learn from testing to make the system better.
When putting Loman's Voice AI together with Toast POS, restaurants might face some problems. Here's how to handle them:
Staff might worry about new tech. Here's how to help:
What to DoWhy It HelpsExplain the good thingsShows staff how it makes work easierGive good trainingHelps staff feel okay using the new systemListen to worriesMakes staff feel heard and valued
Doing these things helps staff feel better about the changes.
With Voice AI and Toast POS, restaurants need to keep customer info safe. Here's what to do:
StepWhat It DoesUse strong securityStops bad people from getting customer infoFollow data rulesKeeps the restaurant out of troubleOnly let some people see dataKeeps customer info more private
These steps help keep customer information safe.
It's important to tell customers about the new system. Here's how:
What to Tell CustomersWhy It's ImportantHow it makes things betterShows customers why the change is goodHow to use the new systemHelps customers order easilyWhy you're making changesBuilds trust with customers
Telling customers these things helps them understand and use the new system.
After setting up Loman's Voice AI with Toast POS, it's important to make sure everything works well. Here's how to do that:
Keep an eye on these important numbers:
What to MeasureWhy It MattersOrder accuracyShows if orders are right without staff helpWait timesTells how long customers wait for foodCustomer happinessLets you know if customers like the new systemMoney madeShows if the new system helps the restaurant earn more
Ask customers what they think:
Keep making things better:
Putting Loman's Voice AI together with Toast POS helps restaurants give better service to customers. This team-up makes ordering food easier and faster.
Here's a quick look at how this mix helps restaurants:
BenefitHow It HelpsFewer order mistakesVoice AI understands orders betterLess waitingOrders go through fasterHappier customersOrdering is easier and quickerRestaurant works betterStaff can do more important tasksSaves moneyLess waste and more sales
As AI gets better, restaurants will find new ways to use it. Some ideas for the future are:
Restaurants that start using these new tools early will be able to:
AI can make customer service better in these ways:
AI BenefitHow It HelpsAlways availableCustomers can get help any time, day or nightLess waitingAI can help many customers at once, so people don't wait longHelps staffAI does simple jobs, so staff can focus on harder tasksMakes staff happierStaff can do more interesting work
AI tools like chatbots can:
This means:
Enter your information in the form to receive a call from Loman and place an order like a customer would!
