Best AI Reservation Management Systems for Restaurants (February 2026)

Restaurants lose revenue every night when calls go unanswered during peak service, with missed reservations and takeout orders going straight to competitors who pick up the phone. AI reservation systems step in to capture that demand by answering every call, booking tables, taking full menu orders with payment, and syncing directly with POS and reservation tools so nothing falls through the cracks. For operators comparing options, this guide breaks down the top solutions on the market so you can choose the right fit for your volume, tech stack, and growth goals.

TLDR:

• AI reservation systems handle calls, book tables, and take orders 24/7 via POS integration.
• Some modern tools offer full order-taking with payment processing plus reservations in under 24 hours.
• Most competitors focus only on reservations or only on orders, not both together.
• Some restaurants report revenue gains from recaptured calls and reduced labor costs, with results varying by location and call volume.
• Certain solutions sync with Toast, Square, OpenTable, and other major restaurant systems directly.

What Are AI Reservation Management Systems for Restaurants?

AI reservation management systems are voice-powered solutions that answer phone calls, book tables, take orders, and field customer questions without human staff. They connect directly to your existing POS and reservation software, handling conversations in real time around the clock. The future of restaurant reservations is moving toward fully automated, intelligent systems that integrate across all guest touchpoints.

These systems solve two core problems: restaurants missing revenue because calls go unanswered during peak hours, and front-of-house teams stretched too thin to manage phones while serving guests.

How We Ranked AI Reservation Management Systems

We assessed each AI reservation system against criteria that matter when choosing a phone solution for your restaurant. The key factors:

• Order taking capability: Can the system handle full menu orders for pickup and delivery, or does it only manage reservations?
• POS and reservation integrations: Does it sync directly with your existing systems like Toast, Square, or OpenTable, or require manual entry?
• Deployment speed: How quickly can you go live?
• Call capacity: Can it handle unlimited simultaneous calls during rush hours?
• Multilingual support: Does it serve customers in multiple languages?
• Order accuracy: What completion and accuracy rates does the vendor report?
• Pricing transparency: Are costs and implementation requirements clear upfront?

Restaurant reservation automation has become increasingly common in 2026, but the gap between reservation-only tools and full-service AI phone agents remains wide.

Loman

Loman AI is a 24/7 voice AI phone agent built for restaurants, handling full phone orders, secure payments, reservation booking, and real-time POS and reservation syncing. Restaurants go live in under 24 hours with white-glove setup, and the system manages unlimited simultaneous calls in multiple languages so no revenue is lost to busy signals.

The AI takes complete pickup and delivery orders, answers menu and allergen questions, quotes wait times, and manages reservations while syncing directly with Toast, Square, Clover, SpotOn, Aloha, Olo, Stream, and OpenTable. Operators can monitor calls, revenue, and trends through a centralized dashboard across single or multiple locations.

With built-in upselling and clean ticket integration, restaurants report up to 22% higher revenue from recaptured calls and up to 17 percent lower labor costs. Loman delivers a turnkey AI phone solution designed exclusively for restaurant operators.

Sadie

Sadie is a voice AI phone assistant built for hospitality-focused restaurants that center their call volume around reservations. It answers calls 24/7 and integrates with systems like Now Book It and Libro, allowing guests to book, modify, and place deposits. Call capacity varies by plan and implementation.

Good for: Reservation-heavy restaurants using compatible booking software.

Limitation: Does not take full menu orders with payment processing and offers limited POS integrations.

Maple

Maple provides AI phone answering for restaurants with a focus on reservation management and basic call handling. The company launched in December 2023 and serves over 1,000 merchants.

Maple's AI answers calls 24/7 and integrates with OpenTable and SevenRooms to sync reservations in real time. It reports a 92% resolution rate without human intervention and handles takeout orders, catering inquiries, hours, and directions.

Good for: Restaurants already using OpenTable or SevenRooms that need to automate reservation calls during peak hours without implementing full order-taking functionality.

Limitation: Maple focuses primarily on reservation automation instead of complete order taking with payment processing and POS synchronization.

Certus AI

Certus AI is a Y Combinator-backed voice AI system built for restaurants that handles orders, reservations, and customer inquiries.

Certus runs a multilingual voice agent that answers calls 24/7, taking orders, processing deliveries, booking reservations, and handling complaints. The system integrates with over 50 POS and reservation systems and reports 98.6% order accuracy.

Good for: High-volume QSR and takeout restaurants needing multilingual support.

Limitation: Certus uses third-party voice infrastructure providers as part of its technology stack, which may introduce dependencies on third-party systems.

VOICEplug AI

VOICEplug AI provides conversational AI for restaurants across phone, drive-thru, kiosk, and reservation channels with global deployment capabilities.

VOICEplug integrates with OpenTable across 20 countries including USA, Canada, UK, Australia, Mexico, France, Germany, Italy, Spain, and Japan. Multilingual voice AI handles multiple calls simultaneously with instant reservation confirmations and connects with POS, CRM, and guest management systems.

Good for: Multi-national restaurant groups operating across multiple countries that need reservation automation in regional languages through OpenTable.

Limitation: VOICEplug focuses on drive-thru, kiosk, and multi-channel deployment over phone order functionality. The global focus means the product handles reservation management instead of complete order taking with payment processing.

ConverseNow

ConverseNow specializes in voice AI for high-volume QSR chains, focusing on drive-thru and phone ordering automation for large restaurant brands.

Voice AI ordering assistant is deployed at more than 1,200 restaurants across 40 states. The system handles automated order taking via phone and drive-thru channels, upselling during conversations, and POS integration with menu management tools.

Good for: National and regional QSR chains with high drive-thru volume that need voice AI optimized for limited-menu, high-throughput ordering.

Limitation: ConverseNow targets enterprise QSR brands instead of independent restaurants. The solution doesn't cover reservation management or the broader range of phone interactions that full-service and casual dining restaurants require.

SoundHound AI

SoundHound provides enterprise voice AI tech and has expanded into restaurant ordering and customer interaction use cases.

Voice AI for restaurant phone and drive-thru ordering, conversational AI with natural language understanding, integration capabilities with restaurant tech stacks, and enterprise-grade voice recognition infrastructure.

Good for: Large restaurant enterprises and national chains that need voice AI as part of a broader enterprise tech strategy and have dedicated IT resources to manage complex vendor relationships and custom implementations.

Limitation: SoundHound operates as a voice AI tech provider instead of a turnkey restaurant solution, requiring implementation effort and technical resources to deploy. The company serves multiple industries beyond restaurants, meaning the product isn't purpose-built for restaurant operations.

Slang.ai

Slang.ai is a voice AI phone answering system focused on reservation management and call routing. Founded by former Spotify data scientists, the company has raised $20 million in Series A funding. It integrates with OpenTable and offers fast onboarding, 24/7 call handling, and caller analytics.

Good for: Restaurants that primarily need reservation automation with quick setup.

Limitation: Routes complex calls to staff and does not process full menu orders with payment.

Kea

Kea is an early AI phone ordering provider focused on takeout automation for quick-service and fast-casual restaurants. Its system handles phone orders, supports upselling, and integrates with POS and delivery platforms using a hybrid AI-plus-human monitoring model.

Good for: QSR and fast-casual restaurants with high phone order volume and simple menus.

Limitation: Uses live call monitoring, introducing ongoing per-call costs instead of fully autonomous operation.

Hostie

Hostie provides AI phone and text answering for hospitality-focused restaurants with an emphasis on guest communication and reservation management. The service offers AI phone and text answering with unified guest communication, reservation booking through OpenTable and Resy integration, call transcripts with real-time visibility, and customizable conversational flows for hospitality interactions.

Good for: Independent full-service restaurants in major metro markets where reservations drive phone volume.

Limitation: Hostie handles reservations and basic inquiries but doesn't take full menu orders with payment processing.

Why Loman Is the Best AI Reservation Management System for Restaurants

Loman handles complete order taking with payment processing, reservation management, and full POS synchronization in one solution. Most competitors manage either orders or reservations separately.

We deploy in under 24 hours with native integrations across Toast, Square, Clover, SpotOn, Aloha, Olo, Stream, and OpenTable. The system manages unlimited concurrent calls in multiple languages with built-in upselling.

Restaurants using Loman see up to 22% revenue lifts from recaptured calls and smart upsells, with labor costs dropping as much as 17%.

FAQs

Can these systems handle multiple phone calls at the same time during dinner rush?

Most systems handle unlimited concurrent calls. Loman, Maple, Certus AI, VOICEplug AI, ConverseNow, SoundHound AI, Slang.ai, Kea, and Hostie all support simultaneous call answering. Sadie limits capacity to 20 concurrent calls, which may bottleneck during peak hours at busy venues.

What's the difference between reservation-only systems and full order-taking AI?

Reservation-only systems like Sadie, Maple, Slang.ai, and Hostie book tables and answer basic questions but don't process menu orders or payments. Full order-taking systems like Loman, Certus AI, and Kea handle complete pickup and delivery orders with credit card processing, capturing revenue that reservation-only tools miss.

How quickly can I get an AI phone system live in my restaurant?

Loman and Slang.ai offer the fastest deployment. Loman goes live in under 24 hours with white-glove setup, while Slang.ai reports 30-minute onboarding. Certus AI takes about 5 days, and enterprise solutions like SoundHound AI and ConverseNow typically require weeks or months for custom implementation.

Final Thoughts on Restaurant AI Hostess Solutions

AI reservation systems have moved far beyond simple table booking, giving restaurants a way to capture phone orders, reservations, and guest inquiries without pulling staff away from service. The real opportunity lies in choosing a solution that handles complete order taking with payment processing and POS synchronization in one place, and Loman delivers that full-scope capability while going live quickly and managing unlimited concurrent calls. For restaurants comparing providers, Loman stands out as a single system for reservations and full order automation.