About the Job
About Loman AI
Loman AI is revolutionizing restaurant operations with the industry’s leading Voice AI solution. We handle every inbound call - from orders and reservations to customer questions - ensuring restaurants never miss an opportunity. Our AI agent works 24/7, delivering consistent, exceptional service that helps restaurants grow their business while reducing operational burden.
We’re a seed-stage startup experiencing rapid growth, and we’re building the team that will help us capture significant market demand.
Role Overview
We’re looking for a part-time Customer Service Representative to join our fast-growing team. This role will focus on supporting restaurant operators using Loman AI, ensuring they have a seamless experience and quick resolution to issues. You’ll be the first line of support for our customers, representing the Loman brand with professionalism, empathy, and a problem-solving mindset.
Responsibilities
- Provide timely, friendly, and professional support to Loman AI customers via Slack, Zendesk, and email
- Troubleshoot and escalate technical issues to the engineering team when needed
- Guide customers through setup, configuration, and common workflow
- Track, document, and resolve customer inquiries with accuracy
- Maintain a high level of product knowledge to act as a trusted advisor to customers
- Identify recurring issues and collaborate with product and engineering to improve the platform
- Assist with onboarding new restaurant partners when required
- Contribute to building out our knowledge base and support documentation
Qualifications
- 1+ year of customer service, technical support, or help desk experience
- Strong written and verbal communication skills
- Proficiency with Slack and Zendesk (or similar support tools)
- Comfort with technology and troubleshooting software
- Ability to work independently during evenings and weekends with minimal supervision
- Highly organized with strong attention to detail
- Positive, empathetic, and customer-first mindset
Bonus Skills
- Experience in restaurant operations or restaurant technology
- Familiarity with POS systems like Toast, Square, Clover, or Aloha
- Prior SaaS support experience
Why Join Us
- Be part of a fast-growing startup redefining how restaurants operate
- Work remotely with a supportive, collaborative team
- Growth opportunities as the company scales
- Competitive hourly pay and flexible schedule
