June 28, 2024
Multilingual Voice AI helps businesses talk to customers in many languages. Here's what you need to know:
FeatureStandard Voice AIMultilingual Voice AILanguagesOneManyCustomer reachLimitedGlobalBusiness useLocalInternational
Multilingual Voice AI is changing how restaurants help customers by allowing them to use their own language, serve more people at once, and provide faster, more personal service.
Multilingual Voice AI is a computer system that talks to customers in many languages. It uses:
These tools help the system understand and respond in different languages.
TechnologyWhat it doesSpeech RecognitionTurns spoken words into textNatural Language Processing (NLP)Understands the meaning of the textMachine LearningHelps the system get better at understanding languages over time
Here's how Multilingual Voice AI is different from standard Voice AI:
FeatureStandard Voice AIMultilingual Voice AILanguagesOne languageMany languagesCustomer reachLimited to one language groupCan talk to customers from different countriesBusiness useGood for local companiesBetter for global businesses
Multilingual Voice AI helps companies talk to more customers in their own languages. This makes customers happier and helps businesses grow in different countries.
Multilingual voice AI helps restaurants talk to customers in their own language. This makes customers:
The AI can also suggest dishes based on what customers liked before. This personal touch makes customers happy.
Voice AI can help restaurants handle more orders, especially when it's busy. It does this by:
BenefitHow it helpsTaking orders automaticallyStaff can focus on other tasksReducing mistakesOrders are more accurateHandling many orders at onceFaster service during busy times
The AI makes restaurants run smoother by:
This information helps restaurants decide what to put on the menu and how much to charge.
Voice AI helps restaurants save money and get bigger by:
AreaHow it helpsCostsLess need for phone staffEfficiencyFaster ordering processNew customersCan serve people who speak different languages
Using multilingual voice AI in restaurants can be helpful, but it also has some problems. Here are the main issues:
Some languages are tough for AI to understand:
LanguageWhy it's hardArabic, Chinese, JapaneseSpecial letters and grammarEnglishMany types (American, British, Australian)
To fix this, pick an AI that knows many languages and has learned from lots of examples.
People speak in different ways, which can confuse the AI:
Speaking styleExampleAccentsSouthern American accentDialectsScottish words and phrases
Look for an AI that can understand many ways of speaking. It should learn from listening to lots of different voices.
People from different places talk in different ways:
CultureCommunication styleSome culturesLike direct talkOther culturesPrefer indirect talk
Choose an AI that knows about these differences. You might need help from people who know about different cultures.
It can be hard to make the AI work with other things your restaurant uses:
SystemWhat it doesPoint-of-saleTakes paymentsCustomer relationship managementKeeps track of customers
Find an AI that can easily connect to your other systems. You might need help from the company that made the AI to set it up right.
When choosing a multilingual voice AI for your restaurant, look for these key features:
Good AI should:
This helps the AI give the right answers to customers.
The AI needs to change languages quickly. This means:
The AI should remember:
This helps give answers that make sense for each person.
Good AI can change how it talks based on:
FactorExampleLanguageUsing the right words for each languageCultureKnowing what's polite in different placesCustomer likesRemembering favorite foods
This makes talking to the AI feel more natural for customers.
Before adding multilingual voice AI to your restaurant, think about:
This helps you pick a voice AI that works well for your customers.
For example, if many of your customers speak Hindi, Telugu, Tamil, or Malayalam, choose an AI that understands these languages. Hexa, from Haloocom, is a voice AI that knows six Indian languages. This can help you talk to more customers in different areas.
After you know what languages you need, choose a voice AI that:
VOICEplug AI Phone is a good choice. It lets customers order food by talking normally. It can also handle many phone orders at once, which is good for busy restaurants.
Here's how to set up your voice AI:
StepWhat to Do1Connect the AI to your phone or online ordering2Show your staff how to use it3Test to make sure it works well4Listen to what customers say and fix any problems
It's important to teach your staff how to use the new AI. Show them:
To make sure your multilingual voice AI stays accurate:
Keep your AI up-to-date by:
Watch how well your AI is working:
What to CheckWhat It MeansCustomer Happiness ScoreHow happy customers areFirst-Time Fix RateHow often problems are solved right awayTalk TimeHow long chats with customers takeAI Help RateHow often the AI can help without a person
Use these checks to see what needs to get better.
Use both AI and people to help customers:
As multilingual voice AI keeps getting better, we can expect big changes in the next few years. Here's what's coming:
Future updates will make the AI understand languages better. This means:
ImprovementResultFaster responsesCustomers get help quickerFewer mistakesAI understands customers betterHappier customersBetter overall experience
The AI will learn to speak more languages. This helps businesses:
The AI will work better with other tools like:
TechnologyHow it helpsChatbotsMore ways to help customersSmart devicesEasy to use in homes and businessesPhone appsOrder food or get help on the go
These changes will make multilingual voice AI a key part of how businesses talk to customers around the world.
To see if your multilingual voice AI is doing well, keep an eye on these key numbers:
MetricWhat It MeasuresWhy It's ImportantCustomer Satisfaction (CSAT)How happy customers areShows if the AI meets customer needsCompletion RateHow often the AI finishes tasks aloneTells you if the AI is working wellReturn on Investment (ROI)Money gained vs. money spentShows if the AI is worth the cost
To check if customers like your voice AI, ask them these questions:
You can use surveys or feedback forms to get these answers.
To know if your voice AI is a good investment, look at:
FactorWhat to CheckCost SavingsHow much money you save compared to human supportExtra IncomeMoney from happier customers who buy moreReturn on InvestmentHow much you gain compared to what you spent
We've looked at how multilingual voice AI can help restaurants talk to customers who speak different languages. Here's what we learned:
TopicWhat We CoveredHow it worksVoice AI understands and speaks many languagesGood thingsHappier customers, more sales, better serviceProblemsSome languages are hard, different ways of talkingImportant featuresUnderstanding natural talk, quick translationSetting it upChoose the right system, teach your staffMaking it work wellKeep it up-to-date, check how it's doingWhat's nextBetter AI, more languages, working with other tech
Voice AI is changing how restaurants help customers:
As voice AI gets better, it will:
This means restaurants can talk to more customers from different places, making everyone happier.
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