January 10, 2026
When you’re weighing Loman vs. Sadie, the real question is which voice AI can take over restaurant phone calls without creating extra steps for your team. Missed calls mean missed orders, rushed staff, and guests left on hold during peak service. A modern phone agent should take orders accurately, send them straight into the POS, take payment, manage reservations, and answer menu or policy questions while your staff stays focused on guests in the dining room. Some systems focus mainly on booking tables, while others handle the full flow of revenue-driving calls from start to finish. In this comparison, we break down how Sadie and Loman manage orders, reservations, payments, and call volume so you can see which option fits the way your restaurant actually runs day to day.
TLDR:
Sadie is a voice AI solution that handles inbound phone calls for restaurants, and is commonly used for reservation management and guest inquiries. The system responds to questions about hours, menu items, and availability.
Sadie integrates with reservation systems like Now Book It, Libro, and OpenTable to check availability and confirm bookings in real time. The AI assistant helps reduce missed calls and manage phone volume during busy service periods.
Sadie has expanded into order taking through its integration with Deliverect, a third-party middleware that connects to various POS systems. This allows the AI to process pickup and delivery orders over the phone, though it requires an additional layer between the voice agent and restaurant systems.
Loman is a voice AI phone agent built especially for restaurants. It answers calls around the clock, managing pickup orders, delivery requests, reservations, payments, and menu questions without hold times.
The system connects with restaurant systems such as Toast, Square, Clover, SpotOn, Aloha, Olo, and Stream. Orders flow straight into kitchen workflows with payment processed.
Loman handles unlimited simultaneous calls, quotes wait times, provides directions, answers allergen questions, and syncs with OpenTable and other booking systems. The built-in upselling engine suggests add-ons during order taking to increase ticket sizes while staff focus on in-house guests.
Sadie handles up to 20 concurrent calls and can answer menu questions, but its order taking capability relies on Deliverect as a middleware layer. Phone orders pass through an additional system before reaching your POS, adding a step between the customer's request and your kitchen.
Loman uses direct native integrations with systems including Toast, Square, Clover, SpotOn, Aloha, Olo, and Stream. When a caller places an order, it lands in your POS immediately with no intermediary software, no manual re-entry, and no extra subscription fees for middleware.
Our AI handles unlimited simultaneous calls, so you'll never hear a busy signal during dinner rush or game day. Loman processes secure credit card payments over the phone through your existing POS, closing transactions in real time and reducing the risk of unpaid orders.
The system takes complex orders with substitutions, modifications, and special instructions. Whether a guest wants extra cheese, no onions, or gluten-free bread, Loman captures every detail and sends clean tickets straight to the kitchen.
Sadie's reservation management integrates with OpenTable, Now Book It, and Libro to check live table availability, take reservations, make modifications, and send confirmations. The AI answers questions about seating times and walks callers through bookings based on real-time data. You'll need an active account with one of those partners to use Sadie's booking features.
Loman integrates directly with OpenTable, allowing guests to book, modify, confirm, or cancel reservations through natural conversation. All updates flow into OpenTable in real time, so your host stand always has the latest information without manual entry.
We combine reservation management with full order taking and secure payment processing in a single voice AI solution. You don't need separate vendors for reservations, order management, and payment handling. Voice AI call agents reduce staff workload by managing multiple call types simultaneously.
Sadie reduces missed calls and books reservations through 24/7 availability, helping restaurants fill tables that would otherwise stay empty. The system answers guest questions and confirms bookings around the clock.
Loman includes an upselling engine that suggests add-ons and popular combinations during every order call. The AI prompts callers to consider appetizers, drinks, desserts, and side upgrades based on their order, increasing average ticket sizes. Restaurants using Loman report up to 22% higher revenue from recaptured calls and strategic upsells.
The AI never forgets to mention specials or suggest combos during busy periods. While human staff may skip upsell opportunities during rushes, the AI makes suggestions on every call, turning routine orders into revenue opportunities.
Sadie can deploy quickly depending on phone line complexity and integration requirements. The onboarding team handles phone line setup, reservation system syncing, and staff training.
Sadie requires an existing relationship with Now Book It, Libro, or OpenTable for reservation features. Order taking typically uses Deliverect to bridge voice AI to your POS, depending on your setup. Without these systems, you'll need to sign up, integrate, and configure each vendor before Sadie can handle restaurant workflows.
Loman offers white-glove setup that gets most restaurants live in under 24 hours. Our team imports your menu, connects your POS directly, customizes your greeting, and trains the AI on your policies in a single coordinated process. Native integrations mean you don't need to coordinate multiple third-party vendors or wait for middleware approvals. One onboarding process covers order taking, payments, reservations, and menu questions.
Sadie works well for restaurants that already use Now Book It, Libro, or OpenTable and need voice AI primarily for reservation support with basic menu inquiries. If your business focuses on reservations and you're comfortable with middleware for order taking, Sadie can handle those tasks.
Loman was built for restaurants that need a complete phone solution combining order taking, secure payment processing, reservation management, and upselling in one system. Instead of coordinating multiple vendors and middleware subscriptions, you get everything through direct native POS integrations.
Unlimited simultaneous call handling matters during peak hours. Sadie caps at 20 concurrent calls, which can create bottlenecks. Loman handles every caller without busy signals or dropped connections.
Payment processing and upselling are built into every Loman call. Guests pay over the phone through your existing POS, and the AI suggests add-ons that increase ticket sizes. Sadie requires additional setup for payments and lacks a dedicated upselling engine.
Restaurants using Loman report up to 17% labor savings and higher per-order revenue by handling the full scope of phone operations without intermediaries.
Choose Loman if you need complete order taking with direct POS integration, secure payment processing, and unlimited call handling. Sadie works better if you already use Now Book It or Libro and need voice AI mainly for reservations with basic menu questions.
Loman connects with your restaurant systems (Toast, Square, Clover, SpotOn, Aloha, Olo, Stream) so orders land in your kitchen immediately. Sadie routes orders through Deliverect middleware, adding an extra layer between the caller and your POS.
Yes. Loman handles unlimited simultaneous calls, so you'll never get a busy signal during dinner rush or game day. Sadie caps at 20 concurrent calls, which can create bottlenecks during high-volume periods.
Sadie works well for restaurants that already have Now Book It, Libro, or OpenTable accounts and need voice AI focused on reservation management with basic menu inquiries, and are comfortable adding Deliverect for order taking.
Sadie requires existing accounts with reservation partners (OpenTable, Now Book It, or Libro) and Deliverect for order taking. Loman provides one coordinated onboarding that covers order taking, payments, reservations, and menu questions through direct integrations, no middleware needed.
Choosing between Loman vs. Sadie comes down to how much responsibility you want your phone system to carry. Sadie fits restaurants that mainly need help booking tables and answering basic questions, especially if those teams already rely on third-party tools to connect systems. Loman is built for restaurants that want phone calls handled end to end, from taking complex orders and collecting payment to managing reservations and increasing order value, all without adding another layer of software. If your phones drive a meaningful share of revenue, the difference between a reservation assistant and a full call-handling solution matters.
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