January 4, 2026
Your staff is juggling ringing phones while trying to keep service moving, and every unanswered call represents lost revenue you never get back. For many restaurants, the phone has become the most unreliable part of the operation: interrupting staff, slowing service, and creating order mistakes during peak hours. When comparing restaurant automation options like Loman vs Maple, the difference comes down to whether the system can actually handle real-world orders end to end. AI phone ordering solutions should be able to take complex orders with modifiers, manage substitutions, suggest add-ons, and collect payment during the same call. If it can’t do all of that, your team is still left filling gaps. Below, we break down how Maple and Loman compare across ordering depth, call volume, POS sync, and revenue impact so you can see which one fits the way your restaurant actually operates during peak service.
TLDR:
Maple is a voice AI service that answers restaurant phone calls 24/7. The system processes reservations, takeout orders, and common questions about menus and hours.
The service connects with OpenTable for reservation management and syncs with POS systems to handle orders and payments. Maple answers incoming calls, captures customer requests, and sends information to the restaurant's existing systems.
The service targets restaurants that want to reduce missed calls and minimize staff time spent on phone tasks.
Loman is an AI phone agent designed for restaurants that answers calls 24/7, takes pickup and delivery orders, books reservations, and processes credit card payments over the phone.
The system connects with POS systems like Toast, Square, Clover, Aloha, and Olo. Orders can flow directly into existing workflows with minimal manual entry required. Reservations sync with OpenTable.
Loman handles unlimited simultaneous calls, so there's no busy signal or hold queue. During orders, the AI suggests add-ons and popular combinations. The system answers questions about menus, allergens, hours, and directions while recognizing repeat callers and supporting multiple languages.
Both systems connect to your POS, but differ in how they handle order complexity. Maple processes takeout orders and reservations through POS integrations. If your menu includes extensive modifier options, allergen restrictions, or rotating specials, confirm how the system adapts before going live.
Loman handles every detail of a restaurant order. The AI captures substitutions, add-ons, allergen requests, and special instructions while minimizing the need for clarification in most cases. Each instance is trained on your specific menu and business rules, so it processes complicated pizza builds, multi-item family meals, and whatever's on your specials board.
Orders sync directly into your kitchen with zero manual entry. The AI prompts relevant upsells during the order, suggesting sides, drinks, or popular combos that increase average ticket size.
Maple syncs with major POS systems to send orders and payments into your existing setup, connecting with reservation systems like OpenTable so data flows from call to kitchen without staff transcription.
Loman connects natively with Toast, Square, Clover, SpotOn, Aloha, Olo, and Stream. When a customer places an order, it appears in your POS exactly as spoken. Payment processing happens through the POS itself, capturing revenue the moment a customer pays.
Direct POS integration eliminates typos, missed modifiers, and prep delays that come with manual entry. Your kitchen receives clean, accurate tickets every time, leading to faster prep and less food waste from remakes.
Maple offers 24/7 AI phone answering that captures calls during peak hours and handles multiple calls simultaneously, reducing pressure on front-of-house teams during dinner rushes.
Loman handles unlimited simultaneous calls without hold queues or busy signals. Every caller gets immediate attention regardless of call volume. The AI quotes accurate wait times, provides directions, and recognizes repeat callers.
Restaurants miss roughly 43% of calls during service hours. Loman is designed to scale dynamically during rushes without practical concurrency limits. The system routes edge cases to staff with full caller context when needed. For multi-location groups, each store gets its own number and local routing while analytics roll up centrally.
Maple provides call transcripts plus reporting on call performance and ordering signals (availability varies by plan and integration).
Loman's analytics dashboard tracks revenue from phone orders, call trends, peak times, and customer patterns in real time. The dashboard displays live calls, transcripts, transactions, and outcomes as they happen, showing which menu items sell and when busy windows occur.
You can update menus, hours, and specials directly from the dashboard without support tickets or implementation delays.
Loman's upselling engine prompts relevant add-ons and popular combos during every order. The AI suggests items that pair well, driving higher average ticket sizes.
Restaurants using Loman report up to 22% higher revenue from recaptured calls and smart upsells, plus 17% labor cost savings from reduced phone handling.
For restaurant groups, Loman supports per-store menu overrides while rolling up analytics centrally. You get visibility across your entire operation and can compare performance between locations while maintaining local flexibility for specials and hours.
Maple supports over 1,000 restaurants with configuration assistance for independent and multi-location operators.
Loman launches in under 24 hours through white-glove setup that imports your menu, builds your greeting, and configures business rules so calls are answered immediately.
Single-location restaurants can lose tens of thousands of dollars per year from missed calls, making fast deployment directly tied to revenue capture.
Multi-unit operators can set shared menus across locations while overriding items, prices, hours, or holidays by store. Each location receives its own local number with region-based routing, and analytics roll up centrally while preserving local control.
Maple works for restaurants needing basic call answering and reservation support, especially those relying on OpenTable integration. Restaurants with simple takeout menus and moderate call volumes may find Maple sufficient.
Loman was built for restaurants where phone orders represent a meaningful revenue channel. We combine full menu ordering, secure payment processing, unlimited call capacity, built-in upselling, deep POS integrations, and multi-location support.
Where Maple handles reservations and basic orders, Loman replaces your entire phone operation with software that captures 100% of calls and sends clean tickets directly to your kitchen.
For restaurants losing revenue to missed calls and order errors, Loman delivers measurable ROI through recaptured sales, higher ticket averages, and reduced labor costs.
Choose Loman if phone orders represent a meaningful revenue channel and you need full menu ordering with upselling, unlimited call capacity, and deep POS integrations. Maple works better for restaurants focused primarily on reservations and basic takeout with simpler menus.
Loman captures every detail including substitutions, allergen requests, special instructions, and rotating specials without clarification, then syncs clean tickets directly to your kitchen. Maple processes takeout orders through POS integrations, but you should confirm how it adapts to extensive modifiers or menu complexity before deployment.
Yes, Loman handles unlimited simultaneous calls with no hold queues or busy signals, so every caller gets immediate attention regardless of volume. The system quotes wait times, provides directions, and routes edge cases to staff with full context when needed.
Loman launches in under 24 hours with white-glove setup that imports your menu, builds your greeting, and configures business rules. For multi-location groups, you can set shared menus with per-store overrides for items, prices, hours, and holidays while maintaining local phone numbers.
Restaurants with simple takeout menus, moderate call volumes, and heavy reliance on OpenTable integration may find Maple sufficient for basic call answering and reservation support. Loman is built for restaurants where phone orders drive revenue and require full ordering capabilities, payment processing, and built-in upselling.
Choosing between Loman vs Maple comes down to whether your calls are a core revenue source or a constant interruption. Maple supports reservations and phone ordering and is often used by restaurants looking to reduce missed calls and handle routine requests. However, restaurants with high call volumes or more functionally complex ordering workflows may find its depth varies depending on configuration and integration. Loman was built for restaurants where phones drive real sales: handling unlimited calls at once, taking full orders with modifiers and allergen requests, collecting payment during the call, and increasing ticket size through built-in upsells. Instead of forcing staff to step in during rushes, Loman takes ownership of the entire phone experience and delivers clean tickets directly to the kitchen. For operators who want their phone line to consistently convert callers into paying guests, Loman’s AI phone ordering system turns missed calls into measurable revenue instead of daily frustration.
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