January 10, 2026
When you’re comparing Loman vs. Certus AI, the real decision is how your restaurant handles phone demand when staff can’t get to the line. During lunch rushes, dinner service, and late-night orders, unanswered calls quickly turn into lost revenue and frustrated guests. A voice AI should answer every call, take detailed orders, process payment, book reservations, and support multiple locations without slowing teams down or requiring days of setup. Some systems cover core call handling but leave gaps when volume spikes or menus get complex. Others are built to manage the full flow of restaurant phone traffic from the first ring to a completed order. In this guide, we break down how Certus AI compares with Loman so you can decide which option fits your staffing model, call volume, and growth plans today and as you add more locations.
TLDR:
Certus AI is a voice AI phone agent built for restaurants. The system answers calls 24/7, handling pickup and delivery orders, reservations, credit card payments, and common questions about menus and hours.
The service connects with restaurant POS systems to route orders directly into kitchen workflows, removing manual entry work. By automating phone interactions, Certus AI reduces missed calls during rush periods and frees up front-of-house staff to focus on in-person guests.
The AI operates continuously without staffing gaps, maintaining service during peak call volumes and off-hours. Certus AI targets independent restaurants, multi-unit groups, and chains looking to capture revenue from unanswered calls without increasing headcount.
Loman is a 24/7 voice AI phone agent built for restaurants. We answer calls, take pickup and delivery orders, book reservations, securely handle phone-based credit card payments, and respond to menu or policy questions while syncing directly with your POS and reservation systems.
The AI handles unlimited simultaneous calls without hold times or busy signals, reducing missed orders during rush periods, weekends, and late nights. Orders are sent straight into existing kitchen workflows with clean tickets and real-time payment confirmation, allowing teams to stay focused on guests inside the restaurant.
Loman supports everything from single-location pizza shops and QSRs to multi-unit groups and national chains. The system includes guided upsell prompts, multilingual conversations, caller recognition, and detailed call reporting. Menus, hours, and rules are customized per location, and most restaurants are live in under 24 hours with guided setup.
Both systems handle phone orders, but their integration depth and capacity differ in ways that affect speed, accuracy, and revenue capture. How orders move from a caller to the kitchen matters during high-volume periods, especially when menus include modifiers, substitutions, or special instructions. Call limits, payment handling, and whether orders pass through third-party layers all influence how reliably phone demand turns into completed tickets. For restaurants that depend on phone orders during peak hours, these technical differences show up quickly in missed calls, delayed tickets, and staff follow-up work.
Certus AI integrates with over 45 POS systems, routing delivery, takeout, and dine-in orders directly to kitchen printers. The system supports phone-based payment workflows for qualifying orders and removes manual order entry for common transactions.
We built native integrations with major POS systems including Square, Toast, SpotOn, Clover, Aloha, Olo, and Stream. Orders and payments sync directly into your existing workflows with clean ticket delivery and zero manual intervention.
Our system handles unlimited concurrent calls so you never get a busy signal during Friday night rushes or lunch crowds. Every caller gets through immediately, converting demand into revenue.
We also include a built-in upselling engine that suggests add-ons and popular combinations during the ordering process. These smart prompts increase average ticket sizes automatically, boosting revenue without requiring your team to remember or execute upsell scripts.
Certus AI books, updates and cancels reservations in real time with calendar syncing. The system handles bilingual and multilingual conversations across various accents and languages.
Loman provides direct OpenTable integration that syncs reservations automatically. Guests can book, confirm or modify reservations 24/7 by phone, with changes flowing directly into your reservation system.
The system recognizes repeat callers and remembers their preferences, creating personalized experiences that build loyalty. Multilingual support allows the AI to converse in multiple languages, serving international guests effectively.
The native OpenTable connection prevents double-booking. When a reservation is made by phone, your OpenTable calendar updates instantly, giving your host stand accurate availability and reducing front-of-house errors during busy service periods.
Certus AI deploys through a 3-step onboarding process that typically takes 5 days. Restaurants spend approximately 45 minutes on setup and training before the system goes live for single-location operations.
Multi-location capabilities are not widely documented in Certus AI's public materials, making it difficult to assess how the system handles shared menus, location-specific rules, or consolidated reporting across restaurant groups.
We deploy in under 24 hours with white-glove setup available. You connect your POS and reservation systems, import your menu, choose greeting styles, and set business rules. Most restaurants go live the next day.
For multi-location groups and franchises, we provide shared menus with per-store overrides so you can maintain brand consistency while accommodating local variations. Each location gets its own phone number, custom hours and holiday schedules, and region-based call routing.
Analytics roll up by location, giving you portfolio-wide visibility while preserving local customization. You can track performance across all stores from a single dashboard or drill down into individual locations. This architecture supports restaurant groups scaling from one location to dozens without requiring separate implementations at each site.
Certus AI handles basic phone answering and order-taking for restaurants comfortable with a multi-day onboarding timeline and standard features.
Loman offers deep POS integrations that eliminate manual entry, native OpenTable connectivity that prevents double-bookings, and built-in upselling that increases ticket sizes automatically.
Our unlimited call handling processes every inbound call simultaneously, converting demand into orders regardless of volume. Restaurant AI solutions that maximize call coverage show measurable revenue impact.
For multi-unit operators, our per-store menu overrides, location-specific routing, and consolidated analytics solve complexity that restaurant answering services struggle to handle at scale.
Deployment timing matters. Going live in under 24 hours versus five days means capturing revenue this weekend instead of next week. Our predictable pricing eliminates per-minute charges while handling every caller who reaches your restaurant.
Choose Loman if you need same-day deployment, unlimited concurrent call handling, or manage multiple locations with different menus. Choose Certus AI if you operate a single location and can accommodate a 5-day setup timeline with standard features.
Loman processes unlimited simultaneous calls so every caller gets through immediately during rush periods, while Certus AI's concurrent call capacity is not publicly documented. This difference directly impacts revenue capture during Friday dinner rushes or holiday weekends.
Restaurant groups with 2+ locations benefit from shared menus with per-store overrides, location-specific phone numbers and hours, and consolidated analytics across all sites. Single-location operators gain more value from our rapid deployment and unlimited call handling than from multi-unit management tools.
Yes, Loman syncs directly with OpenTable so phone reservations update your calendar instantly and prevent double-bookings. When a guest books by phone, your host stand sees accurate real-time availability without manual entry or coordination delays.
Most restaurants go live with Loman in under 24 hours, meaning you can start answering every call this weekend instead of waiting through a multi-day setup. Faster deployment translates to immediate revenue capture from calls you're missing today.
Choosing between Loman vs. Certus AI comes down to how quickly you want results and how much responsibility your phone system should take on. Certus AI can cover basic call answering and order taking, but longer setup timelines and limited visibility into call capacity may slow progress. Loman is built for restaurants that want phones fully handled from day one, with direct POS connections, unlimited concurrent calls, built-in upselling, and support for single locations or growing groups. Going live in under 24 hours means capturing orders and reservations immediately instead of waiting days for setup. If your phones play a role in daily revenue, learning more about Loman shows how a restaurant voice AI can convert every ringing call into paid orders and confirmed bookings, even during the busiest shifts.
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