June 28, 2024
Voice AI is revolutionizing upselling and cross-selling in restaurants. Here's what you need to know:
Key benefits of Voice AI for restaurant upselling:
BenefitDescriptionConsistencyNever forgets to upsell, even during busy timesPersonalizationUses data to make tailored recommendationsEfficiencyHandles multiple orders simultaneouslyLearningImproves suggestions over time
To implement Voice AI upselling:
Voice AI is set to transform restaurant sales by offering smarter, more efficient upselling and cross-selling techniques.
Restaurants use upselling and cross-selling to boost sales and make customers happy. But the usual ways of doing this have some issues. Let's look at the main problems:
How well staff upsell can vary. Here's why:
ReasonEffectLack of menu knowledgeInconsistent suggestionsLow motivationFewer upsell attemptsPoor communication skillsLess effective upselling
When it's busy, staff have less time to upsell:
This means they might miss chances to sell more.
Often, staff make the same suggestions to everyone. This can cause:
Staff can make mistakes that hurt sales:
MistakeResultForgetting to suggest itemsMissed salesMixing up customer ordersUnhappy customersGiving wrong informationLost trust
These errors can be costly, especially during busy times or with big spenders.
Voice AI is a computer program that can talk with customers in restaurants. It uses special technology to understand and respond to what people say.
Voice AI has three main parts:
PartWhat it doesSpeech RecognitionTurns spoken words into textNatural Language Processing (NLP)Understands what the words meanMachine LearningGets better over time by learning from data
Restaurants can use Voice AI in different ways:
SystemHow Voice AI helpsOrderingTakes orders, suggests menu items, handles paymentsCustomer ServiceAnswers questions, gives info, fixes problemsMarketingOffers special deals, recommends food, encourages buying more
Voice AI makes it easier for restaurants to talk with customers and sell more food.
Voice AI makes upselling in restaurants better by fixing problems with old methods. Here's how:
Voice AI doesn't get tired or forget things. It:
Voice AI is always ready to help. This means:
Voice AI looks at information about customers and orders. This helps it:
Voice AI remembers what customers like. It uses this info to:
BenefitHow it HelpsSuggest items based on past ordersCustomers are more likely to buyRemember dietary needsAvoid suggesting foods customers can't eatOffer new items similar to favoritesEncourage trying new things
To add Voice AI to your restaurant's upselling plan, follow these steps:
Link Voice AI to your point-of-sale (POS) system. This lets the AI see menu info, customer data, and order history in real-time. Make sure your POS works with the Voice AI and follow the setup steps.
Give the AI details about your menu items:
InformationWhy It's ImportantIngredientsHelps AI suggest items based on preferencesPricesAllows AI to offer options in different price rangesPreparation methodsEnables AI to explain dishes to customers
This knowledge helps the AI make good suggestions and sell more.
Make the AI's voice fit your restaurant's style. This helps customers feel more at ease when talking to the AI.
Train your staff to work with the AI:
This teamwork between AI and staff makes customers happy and helps sell more.
Here's how to make Voice AI upsell better in restaurants:
Suggest items at the right time:
Good TimesBad TimesWhen orderingWhen payingAfter main dish choiceBefore greetingDuring menu browsingAfter order completion
Watch how customers act and change when AI suggests things.
Don't bug customers too much:
Make sure AI suggests things that go well with what customers order:
OrderGood SuggestionBurgerFries or drinkSaladDressing or sidePizzaToppings or dessert
This shows AI knows what customers might like.
Use AI to tell customers about deals:
Keep AI up to date with new deals to help sell more and make customers happy.
Voice AI can help restaurants sell more by suggesting items that go well with what customers order. This can make customers spend more and enjoy their meal more.
Voice AI can suggest foods that go well together by looking at:
For example, if someone orders a burger, Voice AI might suggest fries or a drink to go with it.
Voice AI can also suggest extras for meals. This can make orders bigger and meals better. Here's how:
OrderPossible Add-OnsPizzaExtra toppingsSaladDressing choicesSandwichCheese or bacon
Voice AI can tell customers about meal deals. This can make orders bigger and give customers a good deal. For example:
Combo TypeWhat's IncludedBurger ComboBurger, fries, drinkLunch SpecialSandwich, salad, soupFamily MealMain dish, sides, dessert
Voice AI can help customers pick drinks that taste good with their food. This can make the meal better and increase sales. Here are some examples:
FoodDrink SuggestionSteakRed wineFishWhite wineSpicy foodBeerDessertCoffee or tea
To see if Voice AI helps sell more, restaurants need to check numbers and ask customers what they think. This helps make Voice AI work better and sell more.
Restaurants should look at these numbers:
NumberWhat it MeansAverage order valueHow much each customer spendsUpsell and cross-sell ratesHow often customers buy extra itemsCustomer happiness scoresHow happy customers areNet promoter scoreIf customers would tell friends about the restaurant
Looking at these numbers helps restaurants see what to fix and how to sell more.
To see if Voice AI is good at upselling, restaurants can compare how often it works to how often staff upsells work. This shows if Voice AI is better than people at selling more.
Comparing how Voice AI and staff sell can show which one is better. By looking at the numbers, restaurants can see if Voice AI sells more than people and what needs to get better.
Asking customers what they think about Voice AI helps restaurants know if people like it. This helps make Voice AI better at giving customers what they want.
When adding Voice AI to restaurants, some problems can come up. Here's how to fix them:
Some customers might worry about losing human touch. To help:
ActionPurposeMake AI responses personalShow AI understands customersExplain AI benefitsHelp customers see why AI is goodLet customers choose human helpGive customers control
Keeping customer information safe is very important. Restaurants should:
When things go wrong with AI, restaurants need to:
StepReasonHave a plan to fix issuesSolve problems fastKeep a support team readyHelp when neededDo regular AI checkupsStop problems before they start
Teaching staff about AI is key. Restaurants should:
This helps staff feel sure about using AI and gives customers a better experience.
Voice AI in restaurants will keep getting better. Here's what to expect:
Voice AI will get better at understanding people:
ImprovementBenefitUnderstand complex sentencesFewer mistakes in ordersHandle different accentsServe more customersWork in many languagesHelp customers who speak different languages
Voice AI will team up with other AI tools:
ToolWhat It DoesChatbotsTalk to customers onlineData analysisFind patterns in customer orders
This team-up will help restaurants:
Voice AI won't just be for phone orders. It will be used in:
PlaceHow It HelpsMobile appsOrder food on the goWebsitesEasy online orderingSocial mediaQuick responses to customer questions
Using Voice AI in more places will:
As Voice AI gets better, restaurants can:
Restaurants that use Voice AI can do better than those that don't.
Adding Voice AI to restaurants can make selling more items easier and better. Here's how it helps:
BenefitDescriptionSmart suggestionsRecommends items based on what customers likeBigger ordersHelps customers add more to their orderHappy customersGives good advice and doesn't make mistakes
Voice AI can change how restaurants sell by:
By using Voice AI, restaurants can:
ResultHow it HappensSell moreAI suggests items customers might wantMake more moneyCustomers buy more with AI's helpKeep customers coming backAI gives a good experience
As restaurants change, Voice AI will be a big part of how they talk to customers and sell food. Using this tech can help restaurants do better than others.
Voice AI is getting better all the time. Soon, it will:
Restaurants that use Voice AI now will be ready for these changes and can give customers what they want.
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