Terms & Conditions

Terms & Conditions

Loman AI End-User License Agreement
Effective Date: 4/28/2025
Last Updated: 7/21/2025

This End-User License Agreement (Agreement) is between the business or individual accepting this Agreement (this business or individual being you) and Loman AI (Company). This Agreement is solely between you and Company, and governs your use of Company's software application and the corresponding services it provides (together, along with the associated documentation, proprietary, or intellectual property: the Service). Review this Agreement completely. You agree to be bound by the terms of this Agreement when you click "Accept" or otherwise access or use the Service, and must accept this Agreement before doing so. If you do not agree to the terms of this Agreement, you must click "Decline" and must not access or use the Service.

1. The Service
1.1 The Service will provide you with the ability to: access Loman AI's AI-driven service tailored for the restaurant industry to handle phone calls, take orders, answer menu-related questions, and manage reservations. Users may integrate the Service with their existing point-of-sale systems and phone systems to facilitate these operations.
1.2 Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license during the Term (defined below) of this Agreement to use the Service solely for your internal business purposes. You will not otherwise distribute, lease, rent, host, sublicense, transfer, sell, export, modify, reverse engineer, decompile, copy, benchmark, create derivative works from, or attempt to derive the source code for the Service. This license does not grant you any rights to Company's (or any other third party's) trademarks, service marks, logos, trade dress, proprietary, or other intellectual property unless provided with the Service. Company reserves to itself (or applicable third parties) all right, title, interest, and license (express or implied) to the Service that are not specifically granted to you under this Agreement. You will preserve and display any proprietary notices, markings, or branding associated with use of the Service. The Service and its original content (excluding content provided by users), features, and functionality are and will remain the exclusive property of Loman AI and its licensors.
1.3 The Service may update automatically from time-to-time, and you may be required to accept these updates to continue using the Service. Company may perform maintenance on the Service, which may result in service interruptions or delays from time-to-time. Company may not support older versions of the Service. You are solely responsible for obtaining all equipment and services (for example, Internet connectivity) necessary to access and use the Service.

2. Fees
You will pay the Company a monthly fee for your use of the Service, which will be automatically collected through the payment method you select during set-up for the Service. You are responsible for payment of all sales, use, excise, or similar taxes (excluding taxes based on the Company's income) imposed by federal, state, or local tax authority. You must notify the Company of any billing errors within 120 days from when an error appears on your invoice, after which you release the Company from all liability for Losses (defined below) resulting from these errors.

3. Term
This Agreement commences when you accept or otherwise access or use the Service; and will continue month-to-month until terminated (this period of time is the Agreement's Term).

4. Suspension and Termination
4.1 Company may promptly suspend or terminate your use of the Service if (1) you violate this Agreement's terms; (2) Company believes your use of the Service may damage its reputation or intellectual property rights; (3) Company suspends or terminates its agreement(s) with any third party involved in providing the Service; (4) you exceed normal and reasonable usage for the Service; (5) you experience a bankruptcy or insolvency event; or (6) you are using the Service for any fraudulent, illegal, or unauthorized purpose, or engage in willful misconduct with respect to use of the Service.
4.2 You may terminate this Agreement at any time and for any reason (without cause) by providing notice to Company. Your termination will be effective at the end of the then current month or billing period in which you give notice. You will not receive a refund for the billing period in which you terminate this Agreement.

5. Confidentiality, Data, and Ideas
5.1 Neither of us will disclose non-public information about the other's business; including, without limitation, the terms of this Agreement, technical specifications (whether related to the Service or otherwise), customer lists, or information relating to a party's operational, strategic, or financial matters (together, Confidential Information). Confidential Information does not include information that (1) is or subsequently becomes publicly available (through no fault of the recipient); (2) the recipient lawfully possesses before its disclosure; (3) is independently developed without reliance on the discloser's Confidential Information; or (4) is received from a third party that is not obligated to keep it confidential. Each of us will implement and maintain reasonable safeguards to protect the other's Confidential Information.
5.2 Neither of us may disclose the other's Confidential Information except (1) to our respective directors, officers, employees, or representatives that need to know it in order to perform our obligations under this Agreement; (2) in response to a subpoena or court order; or (3) as required by applicable law, rule, or regulation.
5.3 Company may use data or information obtained through the Service to provide its services, for research and development, or in aggregated and anonymized form to provide services generally; all subject to applicable Laws (defined below). Information Company collects about you or your consumers is subject to Company's privacy policy. We take your privacy seriously and are committed to protecting personal information. Our Privacy Policy, which is part of these Terms, describes how we handle personal and business information collected and generated in connection with the use of the Service.
5.4 You may provide, or Company may invite you to provide, comments or ideas about the Service (including, without limitation, improvements to it) (together, Ideas). By submitting any Ideas, you agree that (1) they are not Confidential Information; (2) they are not subject to any use or disclosure restrictions (express or implied); (3) you claim no rights in them; and (4) Company has no obligation to notify or compensate you in connection with their disclosure or use. You release Company from all liability or obligations that may arise from the receipt, review, disclosure, or use of any Idea that you submit.
5.5 We process personal information in accordance with our Privacy Policy located below (the “Privacy Policy”), which is incorporated by reference. You represent that you have all necessary rights to provide personal information and User Content to us for processing under this Agreement.

6. User Content and Intellectual Property
6.1 You retain your rights to any text, images, or other content you submit to the Service (User Content). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, publish, distribute, and display such content in connection with the Service.
6.2 You will be required to register for an account with Company to use the Service. You will provide us with accurate information when setting-up your account, and will maintain your account with current information. You guarantee that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on our Service. You will be responsible for establishing safeguards designed to prevent unauthorized access to, disclosure, use, or alteration of your account (safeguards may include, without limitation, user names, passwords, security questions and answers, or other credentials). You must notify Company if you discover a security breach involving your account or the Service. You are responsible for any unauthorized access to, disclosure, use, or alteration of your account, the Service, or other transaction information that arises through your systems or account. It is your responsibility to back-up and maintain the accuracy and completeness of any content created, derived from, stored, or accessed through your account or your use of the Service (content may include, without limitation, transaction information, text, images, graphics, or photos).

7. Risk Allocation
7.1 The Service is provided to you "as-is" and "as-available." You are solely responsible for determining if the Service meets your needs. Company disclaims all warranties (express or implied) related to your account or the Service; including, without limitation, warranties of security, merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation. Company is not responsible for any disclosures, modifications, deletions, or other errors that arise in connection with your use of the Service due to its interaction with other applications or their content.
7.2 You will indemnify Company, its directors, officers, employees, agents, subsidiaries, and affiliates against any third party claims for losses, damages, costs, or expenses (including reasonable attorneys' fees) (together, Losses) that result from your use or misuse of the Service, or your breach of this Agreement. Company may assume the defense of any third party claims that you must indemnify it for (at your expense), and you will cooperate with the defense of these claims. You will not settle any third party claims involving more than the payment of money without Company's written consent.
7.3 To the extent permitted by applicable law, Company will not be liable to you for any lost profits, revenues, or business opportunities, nor any exemplary, punitive, special, indirect, incidental, or consequential damages; regardless of whether these damages were foreseeable or either of us was advised they were possible. In no event shall Loman AI nor its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.
7.4 Company's total, aggregate liability to you for all Losses arising from any cause (regardless of the form of action or legal theory) in connection with this Agreement will not exceed the amount of fees you've paid to Company during the 3 months prior to a Loss.

8. Communications
You authorized Company to communicate with you electronically or otherwise using the contact information you provide to it (e.g., without limitation, via your account, the Internet, email, text, or live agent or automated calls to your mobile or other phone, even if these numbers appear on a Do Not Call or other non-solicitation registry). You are responsible for any fees charged by you communications provider for phone, text, or email communications that Company sends to you.

9. Compliance with Privacy Laws
The Company makes the following additional commitments, representations, and warranties to Customer:
9.1 The Company will only process Customer Data and Personal Information on behalf of, and as Service
Provider of, the Customer, and not collect, retain, use, or disclose that data for any purpose other than to perform the Company's obligations under this Agreement, as permitted under CCPA and other applicable privacy and data protection laws (collectively, "Privacy Laws"). In no event will the Company "sell" (as defined by Privacy Laws) any such personal information.
9.2 The Company will not collect, use, retain, disclose, sell, or otherwise make Customer Data or Personal Information available for Company's own commercial purposes or in a way that does not comply with the CCPA or other Privacy Laws.
9.3 Company will limit personal information collection, use, retention, and disclosure to activities reasonably necessary and proportionate to provide the Services set forth in the Agreement or another compatible operational purpose.

10. Data Subject Rights - Assistance with Requests
10.1 Company will reasonably cooperate and assist Customer with meeting Customer's CCPA and Privacy Law compliance obligations and respond to CCPA-related inquiries, including responding to verifiable consumer requests, taking into account, the nature of Company's processing, and the information available to Company. Company will make available to Customer, in a manner consistent with the functionality of the Service and Company's role as a Service Provider of Personal Information of data subjects, the ability to fulfill data subject requests to exercise their rights under Privacy Laws.
10.2 If Company receives a request from Customer's data subject to exercise one or more of its rights under Privacy Laws in connection with the Services, Company will redirect the data subject to make its request directly to Customer. Customer will be responsible for responding to any such request including, where possible, by using the functionality of the Services. Company shall comply with reasonable requests by Customer to assist with Customer's response to such a data subject request.
10.3 Company must notify the Customer immediately if it receives any complaint, notice, or communication that directly or indirectly relates either party's compliance with Privacy Laws relating to provisioning of the Services.

11. General
11.1 You represent and warrant that you have authority to enter into this Agreement, creating performance obligations that are legally enforceable against you.
11.2 Company may modify this Agreement from time-to-time and will provide you with notice when these modifications occur (notification may be through the Service, email, a website, changes to the date shown at the top of this Agreement, or other electronic means). Your continued use of the Service indicates your acceptance of any modifications to this Agreement. You must stop using and uninstall the Service if you do not agree to any modifications that are made to this Agreement. We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.
11.3 Each of us will comply with the laws, rules, and regulations (together, Laws) that apply to our respective performance under this Agreement; including, without limitation, laws related to the collection and use of consumer information obtained via the Service. You will follow the requirements of all user documentation provided for the Service. You will not use your Service to access, store, or transmit materials that are tortious, libelous, or offensive; contain malicious code, viruses, time bombs, Trojan horses, bots, scrips or other programs; or infringe third parties' intellectual property rights.
11.4 This Agreement is governed by New York law, without regard to its conflicts or choice of law statutes. The courts in or for Suffolk County, New York are proper venue for any proceedings in connection with this Agreement. Both of us waive our rights to a trial by jury in connection with this Agreement.
11.5 This is the entire agreement between us, and supersedes any prior agreements related to its subject matter. Any sections or terms of this Agreement that are, or become, invalid or unenforceable will be severed; and the remaining terms will continue in effect. Company is not waiving any of its rights under this Agreement if it delays their exercise or fails to exercise them. We are independent contractors. This Agreement does not create an agency, partnership, or joint venture of any kind.
11.6 You may not assign this Agreement without Company's written consent, which assignment is voidable by the Company; however, Company may assign this Agreement without notice to you or your consent.
11.7 You may contact Company at: hey@loman.ai

Privacy Policy


Effective Date: 4/28/2025

Loman.ai ("we," "us," or "our") respects the privacy of our users ("user" or "you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website "www.loman.ai", including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Effective Date" of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

Information We Collect

Our servers automatically collect information when you access the Site, including your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

If you use our service for phone sales assistance and receptionist services, we may collect personally identifiable information, including your name, phone number, and email address. When you request a quote through the Site, we may collect relevant information about your business needs.

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

- Create and manage your account.
- Generate a personal profile about you to make future visits to the Site more personalized.
- Increase the efficiency and operation of the Site.
- Monitor and analyze usage and trends to improve your experience with the Site.
- Notify you of updates to the Site.
- Offer new products, services, and/or recommendations to you.
- Perform other business activities as needed.
- Request feedback and contact you about your use of the Site.
- Resolve disputes and troubleshoot problems.
- Respond to product and customer service requests.

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights
- Third-Party Service Providers
- Marketing Communications
- Interactions with Other Users
- Online Postings
- Third-Party Advertisers
- Affiliates
- Business Partners
- Offer Wall
- Social Media Contacts
- Other Third Parties

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Data Collection from Minors

Loman does not knowingly collect personal information from individuals under the age of 13. If we discover that we have inadvertently gathered personal data from a child under 13, we will take immediate steps to delete that information. If you believe a minor has provided us with personal information, please contact us at support@loman.ai so we can promptly remove the data.

Data Retention Policy

Loman retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including providing services, meeting legal obligations, resolving disputes, and enforcing our agreements. When personal data is no longer required, we securely delete or anonymize it in accordance with industry best practices. Specific retention periods may vary depending on the nature of the data and applicable regulatory requirements.

No Sale of Customer Data

Loman does not sell, rent, or share customer personal data with third-party platforms, software companies, marketing firms, consumers, or any unrelated entities. Customer trust is core to our business, and we are committed to safeguarding the privacy and integrity of all data collected through our services.

Options Regarding Your Information

You may at any time review or change the information in your account or terminate your account by:
- Logging into your account settings and updating your account.
- Contacting us using the contact information provided below

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Contact Us
If you have questions or comments about this Privacy Policy, please contact us at: hey@loman.ai.